Frequently Asked Questions


  • Do you serve breakfast?
    • Yes
  • What time is breakfast?
    • Mon – Sat: 6am – 10:30am
    • Sunday: 7am – 1pm
  • What do you serve at breakfast?
    • Full breakfast menu and buffet with hot & cold items

Business Center

  • Do you have a business center?
    • Yes


  • How can I send a package to myself/guest at your hotel?
    • Address in this format:

[name], Guest
ThePlaza Grand Rapids
5700 28th Street SE
Grand Rapids, MI 49546
Phone: 616.957.1770


  • Do you have parking available at your hotel?
    • Yes
  • Is there a fee for that?
    • No

Public Transportation

  • Is there public transportation near the hotel?
    • No, only Taxi service

Shuttle Service

  • Do you have a shuttle?
    • Yes
  • Do we have to call for the shuttle or does it make a continuous loop?
    • Call
  • What hours does your shuttle run?
    • 24/7
  • Where does your shuttle go?
    • 3 mile radius from hotel
  • How do we schedule shuttles to and from the hotel?
    • Contact Guest Services (Front Desk)
  • How far in advance should I book the shuttle leaving from the hotel?
    • Depending on time/day of week—confirm with Guest Services (Front Desk)


  • Is smoking allowed?
    • No, per Michigan law, all hotels & restaurants are non-smoking


  • Do you use a certain taxi service?
    • No, Guest Services will arrange for a taxi.


  • Are there local tours in the area?
    • Yes
  • How do I book a tour?
    • Contact Guest Services


  • Is your pool heated?
    • Yes, our combination indoor/outdoor pool is heated.
  • What are the hours of operation
    • Daily, 5am – 11pm


  • Are pets allowed?
    • Yes, small pets under 20 lbs. One time deposit fee + nightly charge.

Still Have Questions?